Refund policy

At Oliver Pecan Company, we take great pride in the quality of our products and the care taken in packaging each order. If your order arrives damaged, we are committed to making it right.

To process a claim for damaged items, we require proof of damage, which may include photos of the product and packaging. In some cases, we may also request that the damaged product be returned to us for further inspection.

Once your claim has been reviewed and approved, we will gladly offer a replacement product or issue a refund, depending on your preference and product availability.

Please contact us within a reasonable timeframe after receiving your order to report any issues. Claims submitted without sufficient documentation may not be eligible for replacement or refund.

We appreciate your understanding and the opportunity to ensure your experience with Oliver Pecan Company meets our high standards.